FAQ

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

We typically ship orders within 1-3 business days via USPS or FedEx. If you have any questions about your order, please email us at hello@the6thfloorcandlecompany.com.

I NEED TO CHANGE MY ORDER!

Please email us at hello@the6thfloorcandlecompany.com to make any changes to an order. We will do our best to adjust any order that has not already shipped. If your order has already shipped, we will gladly accept an exchange, however, customer will be responsible for return shipping fees. Please note the studio is closed Saturday and Sunday. We will respond to any weekend inquiries Monday morning!

DO YOU ACCEPT INTERNATIONAL ORDERS?

Not yet - We are still a small business and we do not have to means or manpower to ship internationally yet. But working towards it!

DO YOU CHARGE SALES TAX?

We are required to charge tax in the State of VA {6.0%}, because that is where the business was formed. Everywhere else is not charged tax.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK -OR- I DON'T EVEN SEE IT ON THE SITE.

We work very hard to keep all of our products in stock. On occasion we do sell out of a particular item. And sometimes we vault certain scents for inventory or seasonal purposes. If there is a specific scent you are interested in and don't see, please email us at hello@the6thfloorcandlecompany.com with any questions and we would be happy to tell you the date the item is expected back in stock. 

ARE ALL OF YOUR PRODUCTS SCENTED WITH ESSENTIAL OILS?

Our candles have 100% all natural soy wax and premium fragrance oils for strong, long lasting scent. All of our premium grade fragrance oils are phthalate-free and blended with essential oils.

WHAT ARE PHTHALATES?

Phthalates are a family of compounds primarily used to make polyvinyl chloride (PVC), or vinyl, flexible and pliant. The phthalates widely selected to soften plastics are used because of their strong performance, durability and stability. Because these phthalates plasticizers are bound into the material in which they are added, they do not easily migrate out of the product or evaporate.

I NEED MY CANDLE (S) TOMORROW!  CAN YOU OVERNIGHT THEM?

Ideally, we need 1-3 business days to process an order. However, if you email us at hello@the6thfloorcandlecompany.com, we will do our very best to accommodate your request. Please keep in mind that the studio is closed Saturday and Sunday.

DO YOU OFFER EXCHANGES OR RETURNS?

Ultimately, we just want all of our customers to be happy and satisfied. These candles are meant to bring you joy, not frustration. Please email us if you are not happy with your order and we will do everything we can to make you happy. We will gladly return or exchange any unused item within 7 days.

*Please note we cannot accept burned candles.